Deposits and Reservations
Payment of travel inquiry fee, deposit, or full payment shall be deemed as consent by the traveler to the enclosed Terms and Conditions. A deposit along with a completed registration form is required by all private and hosted group travelers. Unless otherwise specified on a hosted group travel event by That Travel Social, anyone (men and women) can join a hosted group travel event by securing their spot with a deposit if the final payment due date hasn’t passed, and space is available.
Cancellation
Please be aware that travel bookings are non-refundable and canceled bookings will incur charges. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Where we incur any liability for a cancellation fee or charge for any booking which you cancel, you agree to indemnify us for the amount of that fee or charge.
All cancellation fees by all parties listed on the same reservation wishing to cancel must be received before a cancellation request will be submitted to the supplier. Cancellation fees charged by That Travel Social may or may not be covered by travel protection plans.
That Travel Social is not responsible for any cancellation fees charged by the travel supplier. Any refunds (if any are due to you) for payments will be processed by the travel supplier if payments were processed directly through them and/or your travel protection if you elected to purchase it based on the terms and conditions. All payments processed directly through That Travel Social are non-refundable and should be included under your travel protection plan in order to receive your money back per their terms and conditions.
Please seriously consider protecting your investment by securing travel protection.
Final Payment
You may be required to make a deposit and such deposits are non-refundable. Final payment is required no less than 60 days prior to departure unless otherwise stated. Some airfares or services must be paid in full at the time of booking. That Travel Social accepts debit cards or credit cards (AMEX, Visa, MasterCard, Discover, or Diners). Should you wish us to charge your credit card we may require you to read and sign a credit card charge form set out in the receipt.
Refunds and Transfer of Payments
Payments submitted to That Travel Social are non-refundable and non-transferable for future events due to the policies and contractual agreements set forth by our suppliers. It is the traveler’s responsibility to ensure they are able to attend and capable of paying for the event, along with any costs not included in the price of the reservation i.e. airfare, meals, activities, etc.
That Travel Social is not responsible for any refunds that may be due to a traveler through a travel supplier or a travel protection plan per their terms and conditions. The time frame for refunds can vary. Travelers should seriously consider purchasing travel cancellation insurance in order to protect their
investment.
Payment Method
Credit cards are the preferred method of payment. Payments will be submitted directly to our travel supplier to be processed unless otherwise specified.
DECLINED PAYMENTS
Please make sure all of your payment info is correct. Billing address, credit card number, expiration date, security code, and name on the credit card. Many times, it can be as simple as the wrong zip code.
● Clients will receive an email notification the initial time a payment is declined.
● Clients must respond to the email notification within 2 business days by either calling to verify the
credit card information or by submitting a different credit card to process the payment.
● The monthly payment will be processed within 1-2 business days once the credit card information is
verified or a new payment method is received.
CREDIT CARD TRANSACTIONS
If for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider, and not against That Travel Social, and in the event that payment has been made to That Travel Social by credit card, you agree that you will not seek to chargeback your payment to That Travel Social. If That Travel Social incurs any costs, including but not limited to attorneys’ fees, to recover any payments charged back by your credit card company, you agree that you will be liable for these costs. If the credit card is declined, you guarantee that you will settle any amounts owing to That Travel Social immediately.
Travel Insurance
Travel insurance is not required but is strongly recommended in order to protect your investment. Travel insurance can also be helpful should issues arise during your vacation i.e. lost luggage, delayed flights, hotel issues, medical emergencies, etc. For your protection, we strongly recommend that you purchase trip cancellation and travel accident insurance. However, no representation or description of the insurance made by That Travel Social to you constitutes a binding assurance or promise about the insurance. Please complete your travel insurance form, sign it and
return it to us. If you decline travel insurance, you will be required to accept a disclaimer. That Travel Social is not an insurance company and has no responsibility for the submission, payment, or adjustment of any insurance claims. Any claims that may fall under the relevant travel insurance policy must be submitted to the insurance company identified in the policy.
Additional Fees
Additional taxes and surcharges (including carrier-imposed surcharges) that cannot be pre-collected may be charged locally by car rental agencies, hotels, or other suppliers.
RESPONSIBILITY
We always do our best to make sure your travel arrangements are satisfactory. However, That Travel Social and its affiliates and their employees, shareholders, subsidiaries, officers, directors, successors, agents, and assigns do not own or operate any entity which provides goods and services for your travel including without limitation, lodging facilities, airline, vessel, motor coach, or other transportation companies, guides or guide services, local ground operators, providers or organizers of optional excursions, food service providers, etc. All such persons and entities are independent contractors and are in no way affiliated with That Travel Social or any of That Travel Social-affiliated entities.
Liability
That Travel Social is not liable for any negligent or willful act or failure to act of any travel service provider or of any third party. In addition and without limitation, That Travel Social is not responsible for any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services whether resulting from, but not limited to, acts of God or force majeure, illness, disease, acts of war or civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, mechanical or other failures of airplanes or other means of transportation, or for any failure of any transportation mechanism to arrive or depart on time.
Also be advised that certain foreign facilities such as air-conditioning systems in public places, hotels, and motor coaches may not be up to U.S. standards. If due to weather, flight schedules, or other uncontrollable factors you are required to spend an additional night(s), you will be responsible for your own hotel, transfers, and meal costs. Baggage is entirely at the owner’s risk. You may see the name That Travel Social affixed to motor vehicles, on signs around the hotel or elsewhere. This use of our name is purely for reasons of identification and does not denote ownership, supervision, or control by That Travel Social in any way. The prices of these tours are based on rates in effect (including foreign exchange rates) at the time of printing and are subject to change without notice. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. You specifically agree That Travel Social is not liable for any consequential loss or damage.
Refusal of Service
Service providers reserve the right to refuse service to travelers at their sole discretion and including without limitation if the traveler:
• Lacks proper documentation for the country of destination;
• Has a contagious disease;
• Is under the influence of alcohol, drugs or narcotics; and/or
• Manifests disruptive and/or unruly behavior.
That Travel Social assumes no liability for the acts of the service provider in refusing service.
Name Change
Some suppliers may charge a fee in order to change the name on a reservation, which is the responsibility of the traveler.
Roommate Payments
It is all of the roommates’ responsibility to ensure that their fellow roommates are making their monthly payments in order to avoid the adjustment of the reservation occupancy rate to match the number of travelers occupying the room. In this case, the remaining roommate(s) are responsible for paying the difference for the newly adjusted occupancy rate.
Cancellation of Hosted Group Travel
On rare occasions, That Travel Social must cancel a tour, either because there are not enough travelers to operate the tour if travel arrangements are booked under a group booking that requires a minimum number of travelers, or for other events outside the control of That Travel Social. That Travel Social will cancel tours due to a lack of travelers prior to final invoicing, however, That Travel Social reserves the right to cancel any tour at any time up to the day of departure, due to no fault of our own. In the event of a cancellation of That Travel Social, all monies paid to That Travel Social for the canceled tour will be promptly refunded to the traveler in instances where the contract is canceled by the vendor. If the tour is not canceled by the vendor, That Travel Social will provide a trip credit. That Travel Social is not responsible for any penalties imposed by the airlines.
Involuntary/Voluntary Departure
from a Hosted Group Trip in Progress
That Travel Social reserves the right to remove any traveler from the group trip should the That Travel Social representative(s) determine that the traveler cannot meet the physical requirements of the group travel as stated in the itinerary, or is disruptive to the tour time schedule or is adversely affecting the overall group dynamics. In the event a traveler is removed from a group trip, That Travel Social will not refund any monies. Transportation costs to return home, airline penalties, and any other expenses will be the responsibility of the traveler.
In the event that a traveler voluntarily chooses to leave a group trip prior to its scheduled conclusion, That Travel Social will not refund any monies for the unused portion of the travel arrangements. Transportation costs from the group trip departure point to the airport, airline penalties, and any other expenses will be the responsibility of the traveler.
Use of 3rd Party Operators
Some That Travel Social trips, as noted in the itinerary, are scheduled with tour operators who sell their tours to the general public. The traveler acknowledges that other groups and/or individuals may be a part of the same tour.
Arrival, Transfers, and Delays
Travelers arriving by air are responsible for allowing sufficient time to deplane, gather luggage, and travel to the designated meeting location to join the group trip. That Travel Social will not delay the departure of the group for travelers arriving after the designated start time as listed in the individual itineraries. Travelers are required to provide That Travel Social with their flight arrangements no later than the final payment due date of the tour. Travelers are also required to notify us in the event the airline should change the arrival or departure time of a flight.
If scheduled transfers are provided during a group trip, travelers who elect to take alternate transportation to the hotel, for any reason, will not be reimbursed for the transfer expense incurred. Travelers who are delayed for whatever reason are responsible for notifying. That Travel Social of their
situation and to communicate regularly with us as to their anticipated arrival time. Delayed travelers are responsible for joining the group as soon as possible and at their own expense if their arrival occurs after the last scheduled transfer.
Travel Documents
PASSPORTS
Passport number, date of issue, expiration date, and all other pieces of data from the passport ID page is required to be submitted no later than the Final Payment due date for international trips. This information is required on all international trips and is only shared when required by local authorities.
VISAS
A visa may be required for certain international travel and is the traveler’s responsibility to ensure the proper documents are submitted on time and a visa is obtained prior to the traveler’s departure date.
CRUISE TRAVEL DOCUMENTATION REQUIREMENTS
US Citizens on closed-loop cruises (cruises that begin and end in the same U.S. port) and travel to destinations in Mexico, Canada, the Caribbean, the Bahamas, and Bermuda are able to re-enter the United States with proof of citizenship other than a passport or passport card. Acceptable proof of citizenship includes an original or certified copy of a government-issued birth certificate (raised seal and signature) and a laminated government-issued picture ID (typically, driver’s license), Consular Report of Born Abroad Certificate, or a Certificate of Naturalization.
NOTE: Baptismal records and certificates issued by a hospital are not acceptable.
It is strongly recommended that all guests travel with a valid passport during their cruise. This greatly assists guests who may need to fly out of the United States to meet their ship at the next available port should they miss their scheduled embarkation in a U.S. port; guests entering the U.S. at the end of their cruise; and guests needing to fly to the U.S. before their cruise ends, because of medical, family, personal or business emergencies, missing a ship’s departure from a port of call, involuntary disembarkation from a ship due to misconduct, or other reasons. Guests who need to fly to the United States before their cruise ends will likely experience significant delays and complications related to booking airline tickets and entering the United States if they do not have a valid U.S. passport with them.
UNITED STATES TERRITORIES
U.S. Citizens and Lawful Permanent Residents (LPRs) who travel directly between parts of the United States, which includes Guam, Puerto Rico, U.S. Virgin Islands, American Samoa, Swains Island, and the Commonwealth of the Northern Mariana Islands (CNMI), without touching at a foreign port or place, are not required to present a valid U.S. Passport or U.S. Green Card. However, it is recommended that travelers bring a government-issued photo ID and a copy of the birth certificate. It also is recommended that you carry proof of your LPR status at all times in the event you are asked to prove your status. This may be in the form of a green card or passport.
Use of Traveler’s Image in Promotional Materials
Photographs and videos taken by That Travel Social representatives while on tour are the property of That Travel Social and may be used in promotional materials. Any traveler who does not wish to have their photograph or video footage used in promotional material MUST advise That Travel Social in writing no later than the final payment due date. This includes photos taken on a That Travel Social event or trip.
Assumed Risk/Hold Harmless Statement
Travel has its own inherent risks, and the traveler acknowledges such risks exist, up to and including death. That Travel Social will take all reasonable precautions to ensure the health and safety of the traveler. The traveler agrees to hold That Travel Social, its employees, and agents harmless should illness, accident, or death occur. That Travel Social is not responsible for the actions, expenses, or harm incurred by travelers who disregard the instructions of the That Travel Social representative(s), travelers who depart from the planned activities of the tour, or travelers who follow the instructions of a non-That Travel Social representative(s).
That Travel Social is not responsible for time changes made by the airlines, bus conductors, and railways. Flight times and seat assignments are solely at the discretion of the airlines. Hotel room location is the sole discretion of the hotel. Requests can be made but are not guaranteed. Baggage fees of the airlines are not included in group trip prices. If you decide to check baggage you must pay this fee directly to the airline. The carriers, accommodations, and other suppliers providing services are independent contractors and are not agents or employees of That Travel Social. That Travel Social assumes no responsibility and will not be held liable for any personal injury, property damage, or other loss, accident, delay, inconvenience, or irregularity by reason of (1) any wrongful or negligent acts or omissions on the part of its suppliers, (2) any wrongful, negligent, or unauthorized acts or omissions on the part of any employee of these suppliers, (3) any defect in or failure of any vehicle, equipment or instrumentality owned, operated, or used by any of these suppliers, or (4) any wrongful or negligent acts or omissions on the part of any other party not under the control, direct or otherwise, of That Travel Social, or (5) acts of God.
The traveler agrees for him/herself, his/her heirs and assigns executors, and administrators to hold harmless and release That Travel Social, or any other sponsoring organization(s) and/or subsidiaries, affiliates, officers, representatives, or successors (released parties”) from any and all losses, causes of action, liabilities, indirectly from participation in connection with hosted group trips and/or the condition of the property, facilities or equipment used for hosted group trips, regardless of when, where or how such claim may arise and regardless of whether caused by the disappearance of the negligence of the Released Parties or otherwise, including, without limitation. Claims relating to (i) any theft, loss or disappearance of property, (ii) bodily injury (fatal or non-fatal), and (iii) property damage.
COVID-19 DISCLAIMER AND RELEASE
Before we make or finalize arrangements for your trip, we require that you sign below or click “I Agree” on our website. Your signature or click will signify your agreement with the following terms and conditions:
1. Health and Other Hazards: You agree that it is your personal decision to travel, and you are doing so with full knowledge of current travel recommendations and travel restrictions with regard to the risks of COVID-19. We assume no responsibility for and shall not be liable for unsafe conditions or health hazards including pandemics or other illnesses. We have no special knowledge of dangers during travel or at destinations. For information related to such dangers, we recommend going to the State Department travel website at www.travel.state.gov, click on “Find International travel Information” then click on “Country Information”, and fill in the name of the destination country. For medical and health information, we recommend going to the Centers for Disease Control website at www.cdc.gov/travel, then click on “Destinations” and scroll to the name of the destination country.
2. Vaccination Requirements and Other Rules: We have no responsibility for COVID-19-related requirements that travel suppliers and governments may impose from time to time, such as required vaccinations, health affidavit forms, and COVID-19 screenings prior to departure or upon arrival, face coverings, or quarantines. For the latest COVID-19 government travel regulations, we recommend going to IATA’s website at https://www.iatatravelcentre.com/international-travel-document-news/1580226297.htm. For the latest travel supplier requirements, check the website of each supplier, and keep checking because these rules are constantly changing, and we are not responsible for those changes.
3. Financial Condition of Travel Suppliers: We are not responsible for the acts or omissions of travel suppliers or their failure to adhere to their own schedules, provide services or refunds, financial default, or failure to honor future trip credits. We have no special knowledge regarding the financial condition of the suppliers, and we have no liability for recommending a trip credit in lieu of a refund.
4. Rebooking: If requested, we will assist with obtaining any refunds due or rebooking trips using future credits, but we will charge a nonrefundable fee for such services.
5. Insurance: For your protection, we strongly recommend that you purchase trip cancellation and travel accident insurance. Please note that, unless you buy a cancel-for-any-reason policy, most policies have a specific clause stating they do not cover epidemics and pandemics, especially when travel warnings are in place. No representation or description of the insurance made by our staff constitutes a binding assurance or promise about the insurance. You agree to hold us harmless for your election not to purchase travel insurance or for any denial of claim by travel insurer as it relates to COVID-19 or any other claim under the policy.
6. RELEASE: YOU HEREBY EXPRESSLY ASSUME ALL OF THE RISKS AND DANGERS COVERED IN PARAGRAPHS 1-3 ABOVE, AND YOU HEREBY EXPRESSLY AGREE TO FOREVER RELEASE, DISCHARGE, AND HOLD US, AND OUR AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, ASSOCIATES, AFFILIATED COMPANIES, GUIDES, GROUP LEADERS, AND SUBCONTRACTORS HARMLESS AGAINST ANY AND ALL LIABILITY, ACTIONS, CAUSES OF ACTIONS, SUITS, CLAIMS, AND DEMANDS OF ANY AND EVERY KIND AND NATURE WHATSOEVER WHICH YOU NOW HAVE OR WHICH MAY HEREAFTER ARISE OUT OF OR IN CONNECTION WITH THESE RISKS AND DANGERS.
7. Claims Deadline and Exclusive Jurisdiction: You agree to present any claims against us within 30 days after your trip ends and to file suit within one year of the incident, and you acknowledge that this expressly limits the applicable statute of limitations to one year. You agree that the courts in [county name, state name] will be the exclusive jurisdiction for all claims brought by you or us, and you hereby submit to the personal jurisdiction of those courts.
Amendment of terms and conditions
That Travel Social has the right to amend the terms and conditions whenever deemed necessary.